Testing Policy

The quotes for all the tests can be issued upon request. The test pricing will be firm unless notified.  Microbial Matrix Systems will perform the tests you request in conformance with relevant standards and technical specifications. Prepared reports include test conditions, tabulated results, plots, and data analysis as applicable.

Because of the wide range of tests that we perform, there are exceptional situations where unanticipated complexity of the test and material combination create a situation where we have to devote an additional time to provide satisfactory results. Such situations become clear when your samples arrive in-house and are inspected prior to the start of testing. An immediate notification via email/telephone will be submitted to you on this regard.

Sample Policy

Certain test requires a specific type of test specimen. In those cases, test specimens are to be delivered to us exactly as required. Situations arise, however, where we need to do additional work to convert the supplied sample into test specimens. These operations are usually performed in-house but in complex cases, may need specialized external facilities. In prior discussions with you, we will know what operations are needed and will add charges for specimen preparation in your quotation, if necessary. Please visit our Test  Services Page for additional details.

Payment Policy

Microbial Matrix Systems accepts payment by major credit card or purchase order. Payment, payable in US funds, is due upon completion of services. If payment is by credit card, it will be charged upon delivery of test results. For payments by purchase order, invoices are mailed to the billing address provided by the client. It is the responsibility of the client to ensure that the billing information is correct and that the payment is processed expediently.

POLICIES

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